… but not with iDMC
Our experience with planning and booking an 4 day incentive in Slovenia with iDMC.
All started pretty cool and easy, since we did even know this DMC already from several trade shows like IMEX Frankfurt and IBTM world Barcelona.
In the beginning I did not worry too much about smaller mistakes and misunderstandings. When it finally got closer to our event communication got worst and worst. Questions did not get answered all or not completely. Tasks and “To-Do-List” not done completely.
Even in the middle of our last plannings our counterpart at iDMC was suddenly not available anymore and we got “Out of Office – Autoreply“.
Since the communication before the start of our incentive was on such a poor level. We had never received any confirmation even and ofcourse also no contract or invoice. No wonder I got worried and very nervous! There was only the spoken word “All will be fine!” – Well, Ive a different way of understanding how to organize professional events and incentives.
But it is getting worst…
Telling the whole team we are only available by mobile phone for future communication, since we were already running two events in different countries before. So nobody was in the office during this period of time – AND what did happen?
iDMC kept sending all kind of emails even very important infos, such as necessary phone numbers, vouchers and other details about our incentive. – We had serious problems getting all those information and got stressed out, since we had to manage two other events during this time period. This was totally NOT necessary and extremly unprofessional.
Highlight in a negative way was our last dinner!
It was meant to be our highlight and wonderful farewell dinner & party with all our guests. Including a open bar for four hours. The first 45-50 minutes went well until the waiter came and told us we did already reach the limit of our budget.
Well, I didn’t know there was an exact limit (budget) since we had booked with iDMC (4 hours unlimited drinks) without mention a budget. I guess the problem was that iDMC did a different deal and calculation with our restaurant “Istrian Tapas” in Portoroz.
Anyway from this time onwards suddenly there was no waiter available for us anymore to order more drinks or simply very limited. From time to time we got a bottle of water and one bottle of wine for 16 guests.
Needless to say, the night did end in a complete disaster!
Days later in a phone call (conference call) with iDMC and the restaurant the restaurant manager did even doubt that we would have been able do drink more that night. Since he did hide somewhere in the back office he did not see that we had empty glasses and no drinks at least for 1,5 – 2 hours!
I guess I don’t have to say anymore about this “service” – There are many more details!
#feelSlovenia #iDMC #DMC #DestinationMarketing #Eventprofs #IstrianBistro #IstrianTapas